Privacy Policy
1. Data Controller
The party responsible for data processing on this website is:
Toprelocation Barbara Hofer
Hadlaubstrasse 139
CH-8006 Zurich
Switzerland
Email: hofer@toprelocation.ch
Phone: +41 79 310 35 46
2. General Information
We take the protection of your personal data seriously. We process personal data confidentially and in accordance with applicable data protection laws, in particular the Swiss Federal Act on Data Protection (FADP).
This Privacy Policy explains what personal data we collect, for what purposes we process it, and what rights you have.
3. What Personal Data We Process
We may process the following categories of personal data:
a) Data collected when you visit our website
When you access our website, certain technical data may be collected automatically, including:
IP address
date and time of access
pages and files accessed
browser type and version
operating system
referrer URL
internet service provider
device information
This data is collected for technical reasons and helps ensure the stability, security and proper functioning of the website.
b) Data provided when you contact us
If you contact us by email, phone or, where applicable, via a contact form, we process the data you provide, such as:
name
email address
phone number
company name
content of your enquiry
information relating to your move, housing situation or support needs
c) Data processed in connection with our services
If you use our relocation services, we process personal data required to prepare, deliver and manage those services, for example:
contact details
information relating to your relocation
details about household size, family situation and housing needs
school or childcare requirements
preferred regions, budgets and property preferences
correspondence with you and relevant third parties
contract, appointment and billing data
d) Sensitive personal data
We only process sensitive personal data where necessary in a specific case, where you voluntarily provide it, or where processing is permitted by law.
4. Purposes of Data Processing
We process your personal data for the following purposes in particular:
to provide and operate the website securely
to respond to enquiries
to prepare, provide and manage our services
to communicate with clients and prospective clients
to organise viewings, appointments and administrative steps
to coordinate with landlords, property managers, schools, service providers and public authorities where necessary for the performance of our services
to issue invoices and manage accounting
to comply with legal obligations
to protect our legitimate interests, especially in relation to administration, documentation, IT security and service improvement
5. Disclosure to Third Parties
We only disclose personal data to third parties where necessary for the performance of a contract, where we are legally required to do so, or where we have an overriding legitimate interest.
Recipients may include in particular:
landlords, property managers and real estate providers
schools, childcare providers or other institutions requested by you
public authorities and administrative bodies
IT, hosting and communication service providers
accounting, fiduciary or legal advisers
other service partners involved in your assignment
These third parties process personal data either under their own responsibility or as processors acting on our behalf.
6. Transfer of Data Abroad
As part of our activities, personal data may also be transferred abroad, for example where international clients, service providers or communication platforms are involved.
If personal data is transferred to a country without an adequate level of data protection, we take appropriate contractual or other legally required measures, unless an exception under applicable law applies.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that allow certain settings and information to be saved for exchange with our systems.
We may use cookies in particular:
for technical and functional purposes
to improve user experience
where applicable, for statistical analysis of website usage
You can configure your browser to block cookies or delete existing cookies. Please note that this may limit certain functions of the website.
If analytics or marketing tools are used on the website, this Privacy Policy should be supplemented accordingly.
8. Hosting and External Service Providers
We may use external providers to host and operate the website and our digital infrastructure. Such providers may receive access to personal data only to the extent necessary and are required to handle it confidentially and in compliance with applicable data protection requirements.
9. Retention Period
We process and store personal data only for as long as necessary for the relevant purpose or as required by law.
Enquiries are stored for as long as reasonably necessary to process, follow up and document them. Contract-related and billing-related data may be stored for longer in accordance with legal retention obligations.
10. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
However, no method of transmission over the internet or electronic storage is completely secure.
11. Your Rights
Under applicable data protection law, you have the right in particular:
to request information about the personal data we process about you
to request correction of inaccurate personal data
to request deletion or restriction of processing, where legally permitted
to object to data processing in certain cases
to withdraw consent at any time with effect for the future, where processing is based on consent
To exercise your rights, please contact us using the details above.
If you believe that the processing of your personal data violates applicable data protection law, you may contact the competent supervisory authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The version published on this website is the current version.
Last updated: 11 March 2026